FAQ'S
FREQUENTLY ASKED QUESTIONS
What types of products do you offer?
We offer a wide range of custom-branded products, from apparel and
merchandise to signage, PPE, and printed collateral. Need it fast? Our POD range offers quicker turnaround.
What is Print on Demand, and how does it work?
Our POD range features pre-stocked items in our Brisbane warehouse, customised locally for faster turnaround without compromising quality.
Can you help with product design and branding?
Absolutely! Just pick the products you like and send us your logo or ideas. Our in-house design team will create custom, brand-aligned designs to bring your vision to life.
Can I use my own design or artwork?
Certainly, just send us your file and we'll adapt it to fit your chosen products.
Can I see a mock-up before placing a full order?
Yes! We provide digital mock-ups so you can approve the design before we move forward.
Is there a minimum order quantity?
Yes, minimum order quantities vary depending on the product. Contact us for specific details.
Do you offer bulk order pricing?
Yes, we offer competitive pricing on bulk orders. Contact us for a custom quote tailored to your needs.
How long does production take?
Turnaround time depends on the product and order size, but we’ll provide a timeline when you place your order.
What is your refund and exchange policy?
As all products are customised, we don’t accept exchanges or refunds. Please check your details carefully before ordering.
How do I get my instant quote?
1. Browse the Supplier Catalogues Below
Browse our wide range
of products, to find the perfect fit for your needs.
2. Select Your Product
Once you’ve found a
suitable option, click through to compare the available customisation methods.
3. Provide Details
Go to the 'Pricing' tab
and fill in the required information about your project specifications and
requirements.
4. Get Instant Quote
Receive your detailed
quote immediately to estimate pricing based on quantity and basic options.
5. Contact Us to Confirm Order
Send your quote to enquiries@cimcgroup.com.au
along with:
- Quantity required
- Your logo or artwork in vector format
- Any additional requests or notes
enquiries@cimgroup.com.au